Real Utilities. Real Results.
Hear directly from the utilities using POWERCONNECT.AI to transform customer service, dispatch, and day-to-day operations.
From streamlining customer service and CIS operations to connecting the dots between the contact center and the field, our clients share how POWERCONNECT.AI has changed the way they work.
From Customer Service to Dispatch: AI in Action at Hillsborough County
Hillsborough County shares how POWERCONNECT.AI connects customer service and field dispatch with AI-driven automation.
Oshawa Power Is Using AI to Streamline Customer Service & CIS Operations
Oshawa Power discusses how POWERCONNECT.AI's AI tools streamline customer service and CIS operations for their team.
Think Higher 2026 at Hillsborough County
A look back at Think Higher 2026, featuring Hillsborough County's experience working with POWERCONNECT.AI.
City of Lubbock Utilities Modernizes Customer Support with Agent360
City of Lubbock Utilities shares how Agent360 gives customer service reps real-time knowledge and guided prompts for faster, smarter support.
More Utilities Going Live
The latest partnerships and deployments as more utilities bring POWERCONNECT.AI to their contact centers and customers.
City of Lubbock Utilities Modernizes Customer Support with Agent360
City of Lubbock Utilities launched Agent360, an AI-powered agent assistance platform integrated with its CIS, billing, and payment systems, giving agents real-time knowledge and guided prompts for faster resolutions.
"With Agent360, we're putting powerful technology directly in the hands of our agents." — Clint Gardner, Chief Customer Officer, City of Lubbock UtilitiesRead the full story ↗
BHC Canada, GrandBridge Energy & POWERCONNECT.AI Launch AI Co-Innovation Program
GrandBridge Energy, BHC Canada, and POWERCONNECT.AI launched a multi-year AI co-innovation program to speed up customer service response times and automate back-office work for GrandBridge's 115,000 customers.
"This program will give our customers rapid access to information, insights and programs that help them manage and reduce their energy costs." — Tyler Tracey, VP Customer Experience & ITS, GrandBridge EnergyRead the full story ↗
Pinellas County Utilities Launches Next-Generation AI Agent & Chat Support
Pinellas County Utilities deployed Agent360 alongside an AI-powered digital assistant, delivering 24/7 multilingual customer support and faster, more accurate service for over a million residents.
"So far, we've had an excellent experience with the POWERCONNECT.AI application... within days, we had our own private instance up and running." — Megan Grove, Data Analysis & Integration Supervisor, Pinellas County GovernmentRead the full story ↗
Albuquerque Bernalillo County Water Authority Delivers 24/7 AI-Powered Assistance
The Water Authority partnered with POWERCONNECT.AI to deploy an AI-powered webchat offering 24/7, multilingual customer support, with plans to extend AI assistance to agents and integrate with its Oracle CCB system.
"POWERCONNECT.AI has been a true collaborator throughout this process... AI can improve access, reduce friction, and support customers across languages." — Celeste Rael, Customer Operations Administrator, Albuquerque Bernalillo County Water Utility AuthorityRead the full story ↗