Built for Utilities. Powered by AI.
POWERCONNECT.AI was founded with a simple mission: help utilities modernize customer service through AI — without replacing their existing systems.
Founded by Steve Dawson to bring practical AI to the utility industry — enhancing customer experience and agent productivity while preserving existing CIS investments.
Secured investment from Flintrock Investments, providing the foundation to accelerate product development and expand engineering resources.
Signed the first utility customer, validating market demand for AI-powered customer engagement built specifically for utilities.
Expanded the product suite to eight AI-powered solutions: Agent 360, Customer 360, Chat 360, Voice AI, Knowledge AI Center, Mobile 360, Dispatcher 360, and Billing Exception 360.
BHC Global acquired a majority stake, providing additional resources, market reach, and strategic support to accelerate growth across North America.
Now serving utilities across the United States and Canada, integrating with Oracle, SAP, Harris, NorthStar, Cayenta, Jomar, and other leading utility platforms.
Actively expanding into new countries and markets with a vision to become the leading AI-powered Customer Experience platform for utilities worldwide.