Privacy Policy

PowerConnect.AI LLC ("PowerConnect.AI," "we," "us," or "our") respects your privacy and is committed to protecting personal information and complying with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy explains how PowerConnect.AI collects, uses, discloses, retains, and protects personal information when you visit powerconnect.ai, interact with our website, contact us, request information, schedule a demonstration or meeting, communicate with us, or otherwise interact with us through services covered by this Privacy Policy.

This Privacy Policy also explains the privacy rights and choices that may be available to you under applicable law.

1. Who We Are

PowerConnect.AI LLC is the entity responsible for the processing of personal information described in this Privacy Policy for the activities covered by this Policy.

PowerConnect.AI provides AI-powered customer experience and workforce solutions for energy and utility organizations, including technology supporting customer interactions, agent assistance, voice and chat experiences, analytics, and related business operations.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The POWERCONNECT.AI website and its pages, forms, and related online resources;
• Communications submitted through the website;
• Requests for information, product inquiries, and demo requests;
• Meetings and demonstrations scheduled through our booking services;
• Communications with PowerConnect.AI;
• Information submitted for employment or career opportunities through applicable channels; and
• Other interactions with PowerConnect.AI that expressly reference this Privacy Policy.

This Privacy Policy does not replace or modify contractual privacy, security, data-processing, confidentiality, or data-retention obligations contained in agreements between PowerConnect.AI and its customers.

Where a PowerConnect.AI customer uses our products or services to process personal information relating to its customers, employees, users, or other individuals, the applicable customer agreement and data-processing terms may determine the respective responsibilities of PowerConnect.AI and that customer.

3. What Personal Information We Collect

The information we collect depends on how you interact with PowerConnect.AI.

3.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• First and last name;
• Business or organization name;
• Business email address;
• Telephone number;
• Information contained in inquiries or messages;
• Information provided when requesting a product demonstration;
• Information provided when scheduling a meeting;
• Information included in feedback or other communications;
• Information submitted in connection with employment or job applications; and
• Any other information you choose to provide to us.

We ask that you do not submit sensitive personal information through website forms or other communications unless it is specifically requested and necessary for the relevant purpose.

3.2 Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Date and time of access;
• Referring URLs;
• General location information that may be derived from an IP address;
• Website interaction and usage information; and
• Other technical information generated through your interaction with the website.

This information may be collected through cookies, analytics technologies, server logs, and similar technologies.

3.3 Information From Third Parties

We may receive information from third parties when you interact with us through services they provide, such as meeting-scheduling or other business-support services.

For example, if you schedule a meeting through a third-party scheduling service, information necessary to arrange that meeting may be provided to PowerConnect.AI.

We may also receive information from business partners or other sources where permitted by applicable law.

4. How We Use Personal Information

PowerConnect.AI uses personal information for legitimate business purposes and for the purposes for which the information was collected. These purposes may include:

4.1 Providing Information and Responding to Requests

We may use information to:

• Respond to inquiries;
• Provide requested information;
• Respond to requests for demonstrations;
• Schedule and manage meetings;
• Communicate with prospective and existing customers; and
• Provide customer or business support.

4.2 Operating and Improving Our Website

We may use information to:

• Operate and maintain the website;
• Improve website functionality;
• Understand how visitors use our website;
• Analyze website performance and usage trends;
• Improve content and user experience; and
• Identify technical problems.

4.3 Business Communications

Where permitted by applicable law, we may use contact information to communicate with you about:

• Products and services;
• Company updates;
• Events;
• Business opportunities; and
• Other information relevant to your relationship with PowerConnect.AI.

Where applicable law requires consent for certain communications, we will obtain that consent. You may opt out of certain marketing communications by following the unsubscribe or opt-out instructions provided in the communication or by contacting us.

4.4 Security and Fraud Prevention

We may process information to:

• Detect and prevent unauthorized access;
• Detect, investigate, and address security incidents;
• Prevent fraud, abuse, and malicious activity;
• Protect our website, systems, services, and users; and
• Enforce our policies and agreements.

4.5 Legal and Regulatory Compliance

We may process personal information when necessary to:

• Comply with applicable laws and regulations;
• Respond to valid legal processes;
• Respond to lawful requests from government authorities;
• Establish, exercise, or defend legal claims; and
• Protect our legal rights and interests.

5. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract: where processing is necessary to provide requested services or perform an agreement;
• Legitimate interests: where processing is reasonably necessary for our legitimate business interests and those interests are not overridden by applicable privacy rights;
• Consent: where we request and rely upon your consent;
• Legal obligations: where processing is necessary to comply with applicable law;
• Protection of rights and interests: where processing is necessary to protect individuals, our business, or other parties in circumstances permitted by law.

The applicable legal basis may vary depending on the type of information and the circumstances in which it is collected and processed.

6. Cookies and Similar Technologies

PowerConnect.AI uses cookies and similar technologies to operate and improve the website and to understand how visitors interact with it. These technologies may be used to:

• Enable website functionality;
• Remember preferences;
• Maintain website performance;
• Understand aggregate website traffic;
• Measure website usage; and
• Improve website content and user experience.

We currently use analytics technology, including Google Analytics, to help understand website traffic and usage.

You may control cookies through your browser settings, including by blocking or deleting cookies. Depending on your settings, disabling certain cookies may affect the functionality or performance of portions of the website.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.

7. Google Analytics

PowerConnect.AI uses Google Analytics to understand how visitors interact with the website and to analyze website traffic and usage trends. Google Analytics may collect information such as:

• Website usage information;
• Device and browser information;
• Referring information;
• Pages visited;
• Interaction information; and
• General geographic information.

Google may process information collected through Google Analytics in accordance with its own privacy practices and policies.

You can manage certain cookie and browser-based controls through your browser settings and other controls made available by Google.

8. How We Share Personal Information

PowerConnect.AI does not sell personal information. We may disclose personal information in the following circumstances.

8.1 Service Providers

We may share information with vendors and service providers that process information on our behalf or provide services necessary to operate our website and business. Our current website and business service providers include:

• Form-processing services used to route and deliver website inquiries;
• Calendly, for meeting and demonstration scheduling;
• Google Analytics, for website analytics; and
• AWS, for website hosting; and
• GitHub, for code repository hosting and version control.

These providers are permitted to process information as necessary to provide the services for which they have been engaged, subject to applicable contractual and legal requirements.

8.2 Professional Advisors

We may disclose personal information to professional advisors, such as legal, accounting, auditing, insurance, and other professional service providers, where reasonably necessary for legitimate business purposes.

8.3 Business Transactions

Personal information may be disclosed in connection with an actual or proposed:

• Merger;
• Acquisition;
• Financing;
• Reorganization;
• Sale of assets;
• Corporate restructuring; or
• Similar business transaction.

Where appropriate, information will continue to be protected in accordance with applicable privacy requirements.

8.4 Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Comply with a court order, subpoena, or other valid legal process;
• Respond to a lawful governmental request;
• Protect the rights, property, or safety of PowerConnect.AI or others;
• Investigate fraud or security incidents; or
• Establish, exercise, or defend legal claims.

9. Customer and Platform Data

PowerConnect.AI provides business-to-business AI-powered products and services that may process information on behalf of customers.

Where a customer uses PowerConnect.AI services to process personal information relating to its customers, employees, end users, or other individuals, PowerConnect.AI may process that information on the customer's behalf and in accordance with the applicable customer agreement and data-processing terms.

In those circumstances, the customer may determine the purposes and means of processing, subject to the applicable agreement and law.

If your personal information has been submitted to PowerConnect.AI through one of our customers' use of our platform, you should generally direct privacy requests concerning that information to the relevant customer or organization first, unless the applicable law or contractual arrangement provides otherwise.

Nothing in this section limits rights that you may have under applicable privacy law.

10. Data Retention

PowerConnect.AI retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law. The appropriate retention period depends on factors including:

• The purpose for which the information was collected;
• The nature and sensitivity of the information;
• Our ongoing relationship with you;
• Applicable contractual obligations;
• Legal, regulatory, tax, accounting, or reporting requirements;
• Security and fraud-prevention requirements;
• The need to establish, exercise, or defend legal claims; and
• Legitimate business requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our applicable retention practices.

In particular, client data is routinely purged within 90 days following contract termination, and backup systems are purged within 30 to 60 days of data deletion.

11. Data Security

PowerConnect.AI maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction. Security measures may include appropriate controls relating to:

• Access management;
• Authentication;
• System security;
• Data protection;
• Monitoring;
• Security incident detection and response; and
• Vendor and service-provider management.

Security measures are reviewed and maintained according to the nature of the information and the risks associated with its processing.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

12. International Data Transfers

PowerConnect.AI is based in the United States, and information collected through the website or in connection with our business may be processed or stored in the United States or other jurisdictions where PowerConnect.AI or its service providers operate.

Where personal information is transferred across jurisdictions, PowerConnect.AI takes appropriate measures required by applicable law to protect that information. Where required, appropriate transfer mechanisms may include:

• Standard Contractual Clauses;
• Adequacy decisions or equivalent mechanisms;
• Contractual protections; or
• Other legally recognized safeguards.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information. These rights may include:

Right to Know or Access. You may have the right to request information about the personal information we collect, use, disclose, or otherwise process about you.

Right to Correction. You may have the right to request correction of inaccurate personal information.

Right to Deletion. You may have the right to request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability. You may have the right to receive certain personal information in a portable format or request that it be transferred to another organization where required by law.

Right to Withdraw Consent. Where processing is based on consent, you may have the right to withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

Right to Opt Out. Where applicable law provides such rights, you may have the right to opt out of certain processing activities, including the sale or sharing of personal information. PowerConnect.AI does not sell personal information and does not share personal information for cross-context behavioral advertising.

Right to Non-Discrimination. Where applicable law provides this right, you have the right not to receive discriminatory treatment for exercising your privacy rights.

Additional rights may apply depending on your jurisdiction.

14. How to Exercise Your Privacy Rights

To submit a privacy request, contact us at: support@powerconnect.ai

When submitting a request, please provide sufficient information for us to understand and evaluate your request.

For security and privacy reasons, we may need to verify your identity before completing certain requests. We may request additional information that is reasonably necessary to verify that the request is being made by the individual to whom the information relates or by an authorized representative.

We will process verified requests within the timeframe required by applicable law. If we are unable to fulfill a request, we will explain the applicable reason where required by law.

Where permitted by applicable law, you may also have the right to appeal a decision concerning your privacy request.

15. Authorized Agents

Where applicable law permits you to use an authorized agent to submit a privacy request on your behalf, we may require evidence that:

• You authorized the agent to act on your behalf; and
• The agent has provided information necessary to verify the request.

We may communicate directly with you to verify the authorization where permitted or required by applicable law.

16. Children's Privacy

The POWERCONNECT.AI website is intended for business audiences and is not directed to children under 18.

PowerConnect.AI does not knowingly collect personal information from children under 18 through the Site. If you believe that a child has provided personal information to PowerConnect.AI through the Site, please contact us at support@powerconnect.ai.

If we become aware that we have collected personal information from a child in circumstances where applicable law requires deletion, we will take reasonable steps to delete the information.

17. Do Not Track

Some web browsers provide a "Do Not Track" setting that may communicate a preference not to be tracked across websites.

Because there is currently no universally accepted standard for responding to such browser signals in all contexts, our website may not respond to every Do Not Track signal.

Where applicable law requires recognition of a specific privacy preference signal, PowerConnect.AI will process that signal as required by law.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. Those third parties operate independently of PowerConnect.AI and may have their own privacy policies and practices.

PowerConnect.AI is not responsible for the privacy practices of third-party websites or services that are not controlled by us. We encourage you to review the privacy policies of third-party services before providing personal information to them.

19. Employment-Related Information

If you submit information to PowerConnect.AI in connection with a job application or employment opportunity, we may use that information to:

• Evaluate your application;
• Communicate with you regarding employment opportunities;
• Conduct recruitment and hiring activities;
• Meet applicable legal and regulatory obligations; and
• Maintain appropriate employment and recruitment records.

Employment-related information may be subject to additional notices or privacy requirements depending on the applicable jurisdiction and circumstances.

20. Confidential or Sensitive Information

The website is not intended to be a channel for submitting highly sensitive personal information unless expressly requested by PowerConnect.AI.

Please avoid submitting information such as government identification numbers, financial account credentials, passwords, health information, or other sensitive information through general contact forms.

If you believe you have inadvertently submitted sensitive information, please contact us promptly.

21. Privacy of Business and Customer Communications

Information contained in business communications with PowerConnect.AI may include personal information relating to employees, representatives, customers, or other individuals. We process such information for legitimate business purposes, including:

• Managing business relationships;
• Providing requested services or information;
• Communicating with business contacts;
• Maintaining business records;
• Providing support;
• Managing contracts and transactions; and
• Meeting legal and regulatory obligations.

22. No Sale of Personal Information

PowerConnect.AI does not sell personal information. We also do not share personal information for cross-context behavioral advertising.

Information may nevertheless be disclosed to service providers and other parties described in this Privacy Policy where necessary for legitimate business purposes, service delivery, legal compliance, security, corporate transactions, or other purposes permitted by applicable law.

23. Privacy of Communications and Marketing

If you provide your contact information to PowerConnect.AI, we may contact you regarding your inquiry, requested services, demonstrations, meetings, products, or business relationship.

Where permitted by applicable law, we may also send information about products, services, events, or other business communications.

You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting us at support@powerconnect.ai.

Opting out of marketing communications does not prevent us from sending non-marketing communications that are necessary for an existing business relationship, transaction, security matter, or legal requirement.

24. Data Accuracy

We take reasonable measures to maintain personal information that is relevant to our business purposes and to correct inaccurate information when we become aware of an inaccuracy.

You may contact us if you believe personal information we maintain about you is inaccurate or incomplete.

25. Changes to This Privacy Policy

PowerConnect.AI may update this Privacy Policy from time to time to reflect changes in:

• Our products or services;
• Our information practices;
• Applicable laws or regulations;
• Technology;
• Security practices; or
• Business operations.

When we make changes, we will publish the revised Privacy Policy on this page and update the Last Updated date.

If a change is material and applicable law requires additional notice, we will provide that notice through appropriate means.

26. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right, please contact us:

You may also contact us through the contact options provided on the POWERCONNECT.AI website.

27. Governing Privacy Requirements

PowerConnect.AI is committed to complying with applicable privacy and data-protection laws relevant to its processing activities.

Depending on the circumstances and the location of the individual, applicable requirements include the EU/UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other U.S. federal, state, and local privacy laws and applicable data-protection regulations.

References in this Privacy Policy to particular privacy laws are not intended to limit the applicability of other laws that may apply to the processing of personal information.

28. Effective Date

This Privacy Policy is effective as of October 20, 2026.

Last Updated: October 20, 2026

© 2026 PowerConnect.AI LLC. All rights reserved.